For GunterChart downloads, setup, activation, five-PC recovery or our voluntary refund promise, email support@gunterchart.com. For eligible purchases through Stripe Managed Payments, Sold through Link, LLC acts as merchant of record and facilitates the sale on VAIDUTE & CO. LIMITED’s behalf. Payment receipts and applicable tax documentation are provided through the checkout/payment flow. For payment or billing support, use the contact details in your checkout or receipt. GunterChart support can help identify a purchase or resolve the resulting licence/access issue. Include the Helper/app version, exact displayed message, selected MT5 terminal description and purchase reference if one is available. Remove account numbers, balances, trade tickets and unrelated private information from screenshots. Do not send passwords, card details or your full licence code.
If payment or email delivery is uncertain, do not purchase again. Tell us what happened so the existing order and delivery can be checked. A message acknowledgement does not itself prove a refund, resend, activation or recovery is complete. Address changes and lost-PC recovery require ownership verification; an order reference or sender address alone is insufficient.
Refunds: request a full refund within 14 calendar days of purchase under our voluntary policy, regardless of download/use. Statutory rights and Link/Stripe’s separate refund authority are unaffected, including outside that window. A refunded licence is revoked, with existing-position safety controls preserved. No guaranteed response time or automatic reset allowance is offered.