You can request a full voluntary refund within 14 calendar days of purchase by emailing support@gunterchart.com. This policy is in addition to your statutory rights and does not restrict them. Downloading or trying the software does not remove this voluntary 14-day promise.
For eligible Stripe Managed Payments purchases, Sold through Link, LLC acts as merchant of record and may process refunds under the applicable payment-provider policies. Our 14-day promise does not limit statutory rights or Link/Stripe’s authority under the applicable payment policies to refund a payment, including outside 14 days. For payment or billing support, use the contact details in your Link receipt or checkout. Contact GunterChart support for our voluntary promise and any resulting licence/access issue. A refund request is not confirmation that the refund or licence action has completed.
Use the email address associated with your purchase where possible and tell us the purchase date and any reference available to you. Do not send card details, passwords or your full licence code. We may need to verify purchase ownership before arranging the refund. If you cannot access the purchase mailbox, contact support for review rather than buying again.
When your purchase is refunded, its licence is revoked and no longer provides paid access or updates. Existing-position closing, cancelling and risk reduction remain available; the software is not automatically deleted and trades are not automatically closed. A disconnected PC may not receive revocation immediately; this is not continued ownership of a refunded licence. Financial refund and licence revocation are handled as separate, verified actions. No processing-time guarantee is offered.